Our Policies
These policies govern your use of the Hoodex Platform. By registering or using Hoodex as a Worker or Employer, you agree to all applicable policies listed below. Please read each policy carefully - particularly the Terms & Conditions, your relevant Agreement, and the Privacy Policy.
By using the Hoodex Platform, you confirm that you are 18 years or older, legally competent to contract under Indian law, and that you have read, understood, and agreed to all applicable policies in this Legal Policy Suite. Hoodex is a technology intermediary only and NOT an employer of Workers.
Hoodex.work - Terms and Conditions
Core platform usage rules, eligibility, obligations, and legal framework for all users.
Hoodex.work - Privacy Policy
How Hoodex collects, uses, stores, and protects your personal data (DPDP Act compliant).
Hoodex.work - Worker Agreement
Binding agreement for all Workers - independent contractor status, obligations, and rights.
Hoodex.work - Employer Agreement
Binding agreement for all Employers - responsibilities, safety obligations, and prohibited conduct.
Hoodex.work - Cancellation and Refund Policy
Rules for job cancellations by Workers and Employers, and refund eligibility.
Hoodex.work - Community Guidelines
Standards for respectful, honest, and safe behaviour on the Platform.
Hoodex.work - Dispute Resolution Policy
Step-by-step process for resolving payment, performance, and conduct disputes.
Hoodex.work - Platform Safety Policy
Safety features, Worker safety rights, Employer obligations, and incident response.
Hoodex.work - Anti-Fraud Policy
Types of fraud monitored, prevention measures, and consequences for fraudulent activity.
Hoodex.work - Payments and Payout Policy
Payment architecture, Worker payouts, Platform commission, TDS, GST, and AML compliance.
Hoodex.work - Content Moderation Policy
Standards for user-generated content, AI moderation, and appeals process.
Hoodex.work - Background Verification Disclaimer
Scope and critical limitations of Hoodex's identity and background verification.
Hoodex.work - Limitation of Liability
Aggregate liability cap, exclusions, and specific limitations of Hoodex's legal liability.
Hoodex.work - Intellectual Property and Trademark Protection Policy
Hoodex's intellectual property rights, prohibited uses, and copyright complaint process.
Hoodex.work - Data Retention and Deletion Policy
How long data is retained, legal bases, and how to request deletion.
Hoodex.work - Cookie Policy
Types of cookies used, consent, device permissions, and how to manage preferences.
Hoodex.work - Grievance Redressal Policy
Grievance Officer details, filing process, timelines, and escalation options (IT Rules 2021).
Hoodex.work - Compliance and Regulatory Policy
Regulatory framework, compliance officers (DPO, Nodal Officer), and POSH compliance.
Hoodex.work - Worker Classification Disclaimer
Legal basis for independent contractor status and gig worker framework under Indian law.
Hoodex.work - Emergency and Incident Handling Policy
SOS mechanism, incident response levels, law enforcement cooperation, and emergency contacts.
About Us - Hoodex
Who we are, our mission, the Hoodex platform, and the company behind it - Skyhood.
Contact Us - Hoodex
Support email, WhatsApp helpline, grievance officer, registered office address, and social links.
General Contact
Company: Skyhood
Registered Office: Basement, 21C, Block E, Sector 8, Noida, GAUTAM BUDDHA NAGAR - 201301
Support Email: support@hoodex.work
Grievance Officer: Sandeep Kumar
Grievance Email: legal@hoodex.work
Helpline: WhatsApp +91 98772 70320 (Mon-Sat, 9 AM - 6 PM IST)